With a proven track record of nearly four decades, we have merged high tech with high touch to provide an array of travel services that you and your clients can rely on with confidence.

When your office has closed for the day, we’re your back-up. agent24 functions as a direct extension of your agency in order to provide your clients with complete access to seasoned, knowledgeable travel agents whenever and wherever they need them.

These days, corporate travelers cross time zones for business just as they once drove across town. They expect highly personalized service wherever they are in the world. With agent24 as your after-hours provider of choice, you’re giving them the assistance they require on the spot. Our travel agents handle virtually any travel-related concern. Knowing that help is just a toll-free phone call away from over 70 countries, your clients can breathe easier while they’re on the road.

Our phone system, implemented by industry leader Avaya, is truly state-of-the-art. Our 130 travel agents in three contact centers (New York, Colorado, and Shannon, Ireland) and our home-based agents throughout the U.S. and Canada operate on a single phone switch. No one else in the industry today can offer you a rollover between three distinct contact centers as well as a home-based team, providing total coverage -- even in the event of a major emergency that would shut down a single contact center. Your clients will view your agency as rock solid and reliable.

agent24’s Acclaim Meetings Program provides all the tools and educational resources you need to begin or increase your meeting and incentives planning service. This complimentary program gives you excellent resources from “best practice” companies to help you capture this booming market segment.

agent24 has long-standing relationships with the most trusted travel and technology suppliers. In conjunction with them, we offer private-labeled products and services that can help you better meet the special needs of today’s business traveler and simultaneously increase your agency’s profitability.

Our Global Hotel Program features over 15,000 negotiated rates at leading hotels in 124 countries in 2,500 cities, ranging from budget to ultra-luxury properties. We aggressively negotiate with major hotel chains for special rates and amenities that you can pass along to your corporate clients.

While agent24’s after-hours travel agents are providing your clients with the help they need, you can be assured that your agency’s ticketing service fees are always protected.

Our call response times are already among the best in the industry, but we offer a supplemental service for those clients that need to be “handled with extra special care.” For the most highly personalized service, your designated VIP customers are given a custom telephone number that is theirs alone to contact agent24. Their call posts in the queue ahead of other calls, and is routed to a senior agent.

Like many of our customers, agent24 is a privately held, family-run company with a worldwide reach. Drawing on decades of success, we instinctively know just how to help a small-business owner offering a global product to be successful and how to help a large corporate customer add that all-important personal touch. We are also committed to adapting our products and services to meet the changing needs of our customers.